FAQ


SHIPPING & RETURN

Shipping Policy

Please see our shipping policy page.

Return / Refund Policy

Please see our returns & refunds policy page.

I received the wrong product.

If you receive the incorrect order, please CONTACT US with pictures of what you received.

FLOAT CARE & USE

We’ve put together all the information you need to experience your best days with Jasonwell. Please read all the information to help you get floating, stay floating, and keep safe for your entire experience!

What is the recommended age for Jasonwell floats?

 Ages 8 & up. Jasonwell floats are not a life saving device. Do not leave children unattended while in use. 

Inflation and set-up:

Step 1:Unfold and lay your float on a flat surface, clear of any sharp objects that could puncture your float.

Step 2:Fully open all air chambers.

Step 3:Using an inflation device, inflate each chamber.

  • Dual-action valves: inflate and deflate in a matter of minutes!
    1. Ensure all dual-action valves are open and pulled out of the float body
    2. Insert black mid-valve into the clear valve base. Ensure black mid-valve is fully inserted.
    3. Insert any standard inflation device into the black mid-valve, hold firmly and inflate.

*Pro Tip: Insert a hair dryer (COLD AIR ONLY) directly into clear valve base to inflate!  

 Standard large valves:Simply pinch the base of the valve while inflating. Secure the top plug into the valve opening when float is inflated.

Step 4: Fully close all air chambers and ensure the air valves are depressed into the float.

Important Inflation Notes:

 Inflate your Jasonwell float slowly until most of the wrinkles in the float material are gone. Please note, there will still be wrinkles on the float when fully inflated, do not over-inflate to attempt to remove the wrinkles. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard. Jasonwell recommends a foot pump or electric/rechargeable inflatable air mattress pump to inflate your float.Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.

Important Air Temperature Notes:

Changes in air temperature will cause air to expand or contract. This can cause serious damage to your float. Please use caution when leaving your float in direct sunlight as the sun will heat the float and cause the air to expand. You may need to release air from your float if your float is hot. Conversely, you may need to add air to your float when in-contact with cold water or if left outside overnight.

Deflation:

  1. Dual action valve:Simply pull the entire valve out of the float body and air will escape the float.
  2. Standard large valve:Pull out the top plug and pitch the base of the valve while applying light pressure to the float to cause the air to escape.

Maintenance:

Your float with last for several amazing experiences with proper maintenance. After each use, please remove from the water and rinse with fresh water. Ensure float is completely dry. Deflate until flat, fold and store for your next float experience.

Repair:

Jasonwell floats are made with extra thick material to ensure the best floating experience. If your Jasonwell float is punctured, identify the puncture site. We recommend patching the leak with the patch included in the Jasonwell box. When deflated, clean the float around the puncture and ensure the area is completely dry. Peel the clear repair patch and apply directly over the puncture. Press firmly and smooth to set the repair patch to the float.

If your float has a slow leak, inflate your float one more time and ensure all the valves are fully closed. If you need help, visithttps://www.funboy.com/pages/contact-usand fill out the contact form.

Store:

Store your deflated Jasonwell float in a cool, dry place with no UV exposure to protect against sun damage. 


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